How to build a successful outsourced team?

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So you are already outsourcing part or the whole process of your software development. You have a team of developers that you cooperate with. Are you satisfied with the results they show or do you believe they can do more? If you choose second variant, there is something for you to think about. 

18 November 2016

So you are already outsourcing part or the whole process of your software development. You have a team of developers that you cooperate with. Are you satisfied with the results they show or do you believe they can do more? If you choose second variant, there is something for you to think about. 

So what can be done to motivate your outsourced team? 

1. Firstly you should clearly realize that your outsource workers do not differ much from your in-house employees.  Some employers are mistaken when they think that if a team is outsourced then all issues connected with HR management will be also outsourced. That's not true, and you should pay attention to this questions if you want to get good results.

2. Give your outsource workers goals instead of tasks. The same as people working side by side with you your offshore team should see the project in whole. When you give them just separate, not connected with each other tasks do not expect that you will get good result that you want. Explain to your staff the idea, show them result that you expect to see. If you just give a task, maximum you may get – well performed task. If you show them idea, you may get absolutely new approach. 

3. Build clear communication. Use all possible channels of communication – phone calls, video conferences, chats, presentations, etc. Do not expect that you may just give in initial list of requirements and receive absolutely ready product. You should cooperate with your developers. 

4. Do not exclude face to face contact. Yes, your team is in another country, yes, it may be far away. But as experience of many outsourcing employers shows – even one face to face contact is a great benefit for your future relations with your team. Just consider this possibility, maybe exactly this country will become your vacation destination next time. 

5. Create standards. It would be easier for both sides if all people involved in the process will know what they do and who is responsible for what. It will exclude possible misunderstandings and false expectations. 

6. Respect your workers as professionals. The fact that you pay them less than the same level worker in your country doesn't make them worse. You have chosen them, and there was some reason, most likely their professionals skills. So respect them as people who know what they do. Involve your outsourced team in brainstorming, round tables, ask their opinion and get their feedback. 

7. Recognize their achievements. It's always easy to compliment people who are near, but your offshore team also deserves this. Show them that you know about their good results, that you are grateful for nice work. It would be great if your in-house employees will also know about it. 

8. Provide training. Every employee perceives additional education as a bonus. Webinar is a great means of education for offshore workers. Use your own in-house staff for education. Give your outsource team the skills that you are interested most of all for your project and little bit more and they will feel that they are a part of your company.

Respect time

 

9. Respect their time. Most likely you will have different time zones, be ready for the fact that your employees won't be online all 8 hours that you are in the office. Give respect when they try to keep contact in the time convenient for you. They are also people and they should have their afterwork time.

 

 

10. And the last, but not the least – pay them well. Saving costs may be the main reason why you have chosen outsourcing model. But it is not the reason to try to save more on people. Payment should be fair. They are also your employees and if they deserve a bonus, there should be the bonus, the same that would your in-house worker receive.

Managing any business is a challenge. The same is outsourced business. But if you are working at it you may achieve great benefit and wonderful results.    

Do you work with remote teams? How do you manage them? What are your tricks?